SERVICE MANAGEMENT CLARITY TO DRIVE
SUCCESS
Best Practice Consultants 💎 ITSM 💎 SIAM 💎 Strategic Assurance💎 Advisory💎 Integrated Culture Coach
Increased complexity and volume of Service Providers, internal and external, across a digital on-demand IT and Enterprise ecosystem requires a more strategic, contemporary and holistic integrated approach with sufficient agility to meet
business demands.
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"SIAM (Service Integration & Management) is a best practice management methodology for coordinating and managing multiple internal and external service providers. With the introduction of a service integrator function, SIAM focuses on delivering value by ensuring diverse service partners collaborate effectively to provide an integrated end-to-end service to the customer".​
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True Service Integration (SIAM) incorporates new ways of working, collaboration, and a human-centric approach to orchestrate and manage data, service levels, process, technology, governance & functions at the right level of integration for you, without significant overhead.
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Solid ITSM foundations & maturity is a dependency and critical element to adopt a SIAM Model. Harp can drive an ITSM Uplift with the right focus it needs, to position you for a future SIAM environment.
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"ITSM (IT Service Management) is the best practice of designing, planning, delivering, operating, and improving IT Services to meet business needs and maximise value from technical use".
Please contact Harp Strategy to discuss how we can help your organisation or agency shift to an integrated culture, and re-focus Service Management effort toward the areas that deliver real SIAM value and will propel you to where you need to be.
HARP STRATEGY SERVICE OFFERINGS
UPLIFT & EMBED
Strategic ITSM:
Capability & Maturity Uplift
SIAM has a strong dependency on Best Practice Service Management capability to be a Success.
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However, it is not too early to design for a SIAM Model while uplifting Service Management capability in parallel to a support SIAM environment.
PARTNERSHIP
Strategic Partnership:
SIAM Supplier Facilitation
We offer an unbiased, agnostic view to pull all parties together in a viable and practical way.
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Harp Strategy can facilitate an overarching strategy and then orchestrate products and services individually and collectively to form a mutually accepted SIAM Model.
ADOPTION
Integration Culture Coach: Adoption & Embedment
You can't introduce New Ways of Working, without considering the teams, who you expect will take it on.
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Harp Strategy helps Leaders to understand their team dynamic, and how you can empower, support and engage with your team to adopt new services, models and frameworks to collectively achieve success.
Fact #1- Did you know Gartner reports one of the reasons
Digital Transformation Initiatives fail is due to Culture Blindness.
"Culture is one of the biggest barriers".
HARP STRATEGY APPROACH
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I pay my respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.
I acknowledge that it always was and always will be Aboriginal land.
